Business process outsourcing (BPO) is the delegation of customer-facing services to third – party providers. Outsourcing has become one of the prime requirements for every company.
Especially, when contact center, back-office support, ITES, transcription process are concerned, then hiring a third-party provider is always suggested by the business leaders and analysts. It is the beneficial investment and also help in achieving 100% customer satisfaction in the market.
Outsourcing to the Philippines is one of the lucrative decisions which has been taken by various organizations in the industry. Today, BPO is the driving source which is sharing a good percentage in the country’s economic growth.
It is estimated that in the following year 2013-2014, BPO industry will contribute more than 7% of annual GDP. The country is one of the rising Business Process Outsourcing destinations in the world. The currency difference compared to developed countries and the educated people from the…
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