Business process outsourcing has two parts; inbound and outbound call centres, and back-end processes. Telemarketing, pay-rolling, billing, debt collection, lead generation, surveys, verifications, claim handling, mortgage requests, customer care, data process, etc., are the customer-facing processes mostly outsourced by various organizations located in developed countries.
There is big currency difference involve in between the developed and developing countries. Therefore, organizations located in the USA, UK, Europe and Australia prefer outsourcing the above-mentioned processes to the developing countries.
Philippines is one of the growing countries in Southeast Asia having a big currency difference compared to the countries and continent mentioned above. Philippines has talented human resource and facilities which are key requirements in call centre outsourcing.
Recently, Philippines has emerged as the one of the outstanding and devoted providers for such outsourcing reported by market research analysts. With growing industrialization and population manifold, the customer-buying nature has changed. The customers…
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