There are numerous different benefits that BPO services offer small businesses, generally in the past the concept of outsourcing was established by multinational businesses, or large businesses. The concept worked very well for them and hence the birth of the BPO industry.
With a majority of large business utilizing the advantages that the BPO industry offered, they managed to further pull away and enhance the gap between small and medium businesses and themselves. This was one of the techniques that was and is still in use by a majority of large business houses to corner the market.
Soon big businesses had captured or cornered the entire customer base for themselves. This ensured that they would be able to gain the upper advantage over any new comer or competitor. The BPO strategy simply relies on maintaining a direct link with customers that require those services.
When push comes to shove in…
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