Business Process Outsourcing
Wikipedia defines Business Process Outsourcing (BPO) as a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Originally, this was associated with manufacturing firms, such as Coca Cola that outsourced large segments of its supply chain.
There are two types of outsourcing. When a BPO is contracted outside a company’s country, it is called offshore outsourcing whereas a BPO that is contracted to a company’s neighboring country is called nearshore outsourcing.
The top 4 ranking of global outsourcing destinations are Bangalore (India), Mumbai (India), Manila (Philippines) and New Delhi (India). Often, when someone utters “BPO,” “India” is always associated with this acronym but India is actually facing two key criticisms.
- The first one entails the negative psychological effects on employees from Indian call centers who are anticipated to simulate Western employees they…
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