Peter Lee, executive director of Covered California, formally announced the staffing increase in a visit to a Fresno call center, where 250 new employees began training on their first day of work. He expects the extra help to bring down the average wait time of 51 minutes and better serve speakers of Spanish and other languages. In the coming weeks, Lee said the exchange will hire another 150 people and start training them.
This staffing boost — increasing workers by about 50 percent — comes in answer to barriers causing frustration and potentially preventing people from enrolling. Californians need to continue signing up to make the state’s health exchange viable.
View original post 410 more words