It was in 1999 when call center industry started in the Philippines. Cyber City built outsourcing facility at the former USAF base in Clark Pampanga and has been followed by different others. The agents on these call centers are already handling outbound and inbound traffic with the use of telephone and other available channels. Nowadays, Philippines is one of the important coast of BPO Companies. Support from the government on IT investment enlarged. In addition, pool of graduates with good English communication skills and knowledge on computers increased and became more superior in other countries which led clients to open up their BPO centers in the Philippines. Philippines’ reliable and reasonable price in telecommunication became a trend on global outsourcing. Industry where call center lies became competitive as a result of this call center services and solutions subject to price elevation.
Call Center in the Philippines