Prior to launching Ansafone’s call center services, we develop a thorough understanding of the metrics you’d like to track. Ansafone’s reporting capabilities has the singular goal of delivering concise information that’s tailored to your needs.
Ansafone graphically lays out the report structures you require to ensure all reports meet your expectations. We ensure your key measures are accounted for before our call center services are implement.
Ansafone’s call center performance report stats are collects after every customer interaction with our agents – no matter the contact type of interaction – phone, email, text message, Tweet, web form, or social media support. Our report platform collects stats that are written and updated several times each hour. In near real time you’ll have the ability to review the performance measure important to your customer support program.
Ansafone’s client reporting provides insights into:
View original post 116 more words