For Immediate Release.
Oscoda, MI. NEM Technology has announced today that the IP Office 9.0+ platform will now support 5 – 100 contact center agents on a single platform, enabling a blended multichannel capability that improves customer experiences and agent efficiency. Experts estimate that approximately 43% of the worldwide contact center in 2014 comes from businesses with less than 100 agents. Later this year plans are already underway for select contact centers to enjoy up to 250 agent seats with the IP Office Contact Center platform.
The Avaya IP Office Contact Center is built on the proven Avaya IP Office software platform and enters the midsize business with a strong offering, opening possibilities for a variety of new contenders in the contact center space.
A contact center offers valuable benefits to any size company by making it easier for customers to access information and resources. Customers want a low-effort, effective…
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