Retailers face an extremely competitive operating environment. Consumers have more options than ever to choose from when they make purchases. If you read business journals you know several retailers are in a day-to-day survival mode or are re-configuring their stores and downsizing the quantities and variety of merchandise they sell.
Implementing outsourced retail call center services is a business model more and more brick and mortar retailers, eTailers, and eCommerce companies are relying on to maintain customer loyalty, increase sales, and support their marketing initiatives.
An outsourced retail call center can be that channel for a retailer to:
- Strengthen and enhance customer relationships by offering inbound and outbound phone and email response communications.
- Survey customers in order to gauge customer satisfaction, buying inclinations, feelings about how retailers compare, and the likelihood the customer will recommend your retail services to friends, family, and associates
- Update contact and demographic information – important…
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