When people think of call centers, most often they believe they’re reaching an automated service or talking with someone many miles away. The Roper St. Francis (RSF) call center transcends that stigma. When you call 402-CARE (2273) to make an appointment, find a doctor, schedule a class or ask a question about medical office hours, you will speak to a live human being who is sitting right here in the Lowcountry.
Located in Mt. Pleasant, the RSF call center is available 24/7 and is staffed with trained professionals who handle approximately 1,200 calls a day. On average, 1,000 medical visits are scheduled each day and 600 registrations for classes, screenings or events each month.
The call center team is led by Donte Lazarus, manager of the call center. Recently featured in an article in December’s Healthcare Call Center Times, Donte explains how the RSF call center has evolved. When…
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