Over recent years outsourcing has become an integral part of the business world with businesses from varies sectors and sizes now utilising business outsourcing. The initial idea of outsourcing or offshore Business Process Outsourcing started with the data processing industry, but since then has seen a proliferation into almost every industry type. IT services, finance, sales and marketing, back office and customer support, and administration task are now all activities that business are seeking to outsource. A number of the global business heavyweights such as Citigroup, Bank of America, Morgan Stanley, Honey Well, Levi Strauss and AOL have benefited from utilising outsourced tech support services.
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