I heard about this kind of job around the time I dropped out of college in 2002. I was always attracted to it for some reason — probably the communication part — and I needed to earn money, so that’s how I got started in the call center industry. I also liked the idea of working at night because I’m generally a night person.
But I never thought that what was primarily a pecuniary measure for myself could teach me so many things.
The first skill that I learned was sales, which I related in my second post on this blog. This was significant for me because this was the first time I ever thought, “Why aren’t they teaching this at school?”
I have only worked in 3 call centers, and in my last one, the focus was on quality. In the beginning, one recorded call from each agent…
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